Return & Refund Policy

Return & Refund Policy

Your satisfaction is our priority. We stand behind every product we sell.

🛡️ 30-Day Hassle-Free Returns

We offer a 30-day return window from the date of delivery. If you or your pet aren't completely satisfied, we'll make it right.

Return Eligibility

To be eligible for a return, your item must be:

  • Within 30 days of delivery
  • In its original packaging (if possible)
  • In unused or gently used condition

We understand pets will be pets — light pet hair or minor use is perfectly fine.

How to Start a Return

  1. Email us at support@wagsage.com with your order number
  2. We'll send you a prepaid return label within 24 hours
  3. Ship the item back using the provided label
  4. Receive your full refund within 5-7 business days of us receiving the item

Refund Details

Refund Type Details
Full Refund Original payment method, 5-7 business days
Exchange Different size/color, free shipping on exchange
Store Credit Instant store credit + 10% bonus

Damaged or Defective Items

Received a damaged or defective product? We're sorry! Here's what to do:

  • Contact us within 48 hours of delivery
  • Include photos of the damage
  • We'll send a free replacement immediately — no need to return the damaged item

Non-Returnable Items

  • Items returned after 30 days
  • Items with significant damage caused by misuse
  • Sale items marked as "Final Sale"

Shipping Costs

  • Standard returns: We provide a prepaid return label (free for you)
  • Exchanges: Free shipping both ways
  • Original shipping fees: Non-refundable for standard returns

Late or Missing Refunds

If you haven't received your refund after 7 business days:

  1. Check your bank/credit card statement
  2. Contact your bank — processing times vary
  3. If you still haven't received it, email us at support@wagsage.com

Our Guarantee

🐾 We want you and your pet to love your Wagsage product.
If something isn't right, we'll fix it. That's our promise.

Contact Us

📧 Email: support@wagsage.com
⏰ Response time: Within 24 hours
🌐 Website: wagsage.com

Last updated: March 2026